Thank you for shopping with us! We want you to be happy with your purchase. If you have any questions about your order or need to return or exchange an item, please refer to the policy below.
- Return Eligibility
We welcome returns and exchanges under the following circumstances:
Items are returned within 7 days of receipt.
Items must be in unused condition with original packaging and tags.
The following items are not accepted for return or exchange:
Customized or personalized items
Not with original tags
Used products
- Return and Exchange Process
If you wish to return or exchange an item, please follow the steps below:
Contact Customer Service:
Before deciding to return an item, please contact our Customer Service team via email at [email protected] stating your order number and the reason for your return or exchange.
Getting a Return Authorization:
Our Customer Service team will provide you with a Return Merchandise Authorization (RMA) number and return address upon receiving your request. Please make sure to include this number in your return package.
Preparing your return package:
Make sure the item is unused and returned in its original packaging. Please include the RMA number on the outside of the package.
Returning Items:
Send your return using a trackable shipping method to ensure that the package arrives safely at our return address.
Waiting for Processing:
Once we receive the item and confirm that it is eligible for return, your refund or exchange request will be processed within 10 business days.
Refund Policy
Refunds will be issued to the original payment method you used for purchase, minus any shipping and possible handling fees.
If you choose to exchange the item, additional shipping costs may apply.
- Shipping Costs
If the return or exchange is due to our error (such as sending the wrong item or the item is damaged), we will cover the return shipping costs.
If the return is requested for other reasons, the shipping costs will be borne by the customer. - Delays and Failure to Receive Refunds
If you still do not receive the money after the refund is processed, please check your bank account and contact your credit card company. The refund may take some time to process. If you still have not received the refund, please contact [email protected]. - Contact Us
If you have any questions about our return and exchange policy or need additional assistance, please contact us via the following methods:
- Email: [email protected]
Thank you for choosing us, we look forward to providing you with a great shopping experience!
