- How do I place an order?
You can browse our catalog, select the items you want and click “Add to Cart”. Once you have made your selection, click the shopping cart icon and follow the prompts to check out. - Can I change or cancel my order?
If you need to change or cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but if the order has already been shipped, changes or cancellations may not be possible. - How long does it take for the goods to be shipped?
Normally, the order processing time is 3 business days, and the shipping time will vary depending on your location and the shipping method selected. We will ship the package as soon as possible and provide tracking information after shipment. - Where can I check the status of my order?
You can log in to your account and view the status of all your orders in “Order History”. You will also receive email updates about shipping and tracking information.
- My item arrived, but it does not meet my expectations, how can I return it?
If you make a request within 7 days and ensure that the item is unused and has original packaging and tags. - How long does a return take?
Once we receive your return, it usually takes 10 business days to process a refund or exchange. Refunds are processed via the original payment method you used to make the purchase. - Can I place an order overseas?
Currently, we only support domestic orders. If you are overseas and wish to purchase our products, please contact us and we will explore other possible arrangements. - What should I do if the item I received is damaged?
Please contact our customer service team immediately with relevant order information and photos of the damage. We will handle it for you as soon as possible. - What payment methods do you support?
We accept a variety of payment methods, including credit cards, debit cards (Visa, MasterCard, American Express) and other popular payment methods. - How to contact customer service?
If you have any other questions or need help, please contact us at the following:
Email: [email protected]
Business hours: Monday to Friday, 9 am to 5 pm